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Plastic Surgery Brand Initiative

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Case Study

1 / New Plastic Surgery Practice Introduction

​Goal: Successfully introduce the new practice and its providers to the community under the parent medical group's brand, increasing both awareness and patient volume for elective plastic and cosmetic procedures. 

2 / My Role & Team

As the Senior Marketing Brand Manager, I provided strategic oversight and direction. I managed the project lifecycle, ensuring alignment between the internal marketing team, external creative agency, and clinical stakeholders. I was directly responsible for developing the messaging framework and analyzing final performance analytics. 

3 / Multimedia Strategy

Our internal marketing team and external agency created an integrated marketing campaign. Assets included:

  • Digital: targeted social media ads and paid search. 

  • Outdoor billboards: strategically placed, eye-catching outdoor creative. 

  • Print: High-end magazine and newspaper placements. 

  • PR & Content: Patient success story development, press releases announcing the practice integration, and collateral assets. 

4 / Results
  • Successfully met the campaign goal of reaching 75% of the target audience (Women 30+) with Plastics messaging at least 2x per week.

  • Paid Search (SEM) efforts were highly effective, achieving a CTR (click through rate) of 13.5%, significantly outperforming the projected industry benchmark of 5%.

  • Captured new patient interest by ensuring 98% of paid search clicks originated from non-Erlanger, cosmetic procedure-focused terms (e.g., 'Cosmetic Procedure for face,' 'Breast Lift').

  • Digital awareness channels (Meta/Social) drove strong awareness and efficient reach, hitting goals while keeping costs low.

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